Turn One
Effective: [DATE] · Last updated: [DATE]
This policy explains how Ethos Agency LLC, doing business as Turn One Software ("Turn One," "we," "us") handles information about the businesses that use Turn One, their users, and visitors to our websites. Turn One is business software for flooring contractors, offered only to businesses in the United States.
1. Two kinds of information, two different roles
Information our customers put into Turn One ("Company Data"). When a flooring company uses Turn One, it stores information about its own customers, property managers, residents, employees, installers and vendors. For that information, the company is in charge and we act as its service provider (processor). We handle it only to provide, secure, support and improve the Service and as our Terms of Service allow. If you are one of our customers' customers or employees, please contact that company with questions or requests; we will help them answer.
Information we collect for running our own business. For account, billing, sign-in, support and website information, we are in charge, and this policy describes what we do with it.
2. What we collect
- Account and contact details: company name, address, administrator and billing contact names, email addresses and phone numbers.
- User details: each user's name, email, role, branch access, and sign-in records.
- Billing details: subscription, seat and invoice history and tax-exemption status. Card and bank numbers are collected and held by Stripe; we see only limited details such as the card brand, last four digits and expiry date.
- Contract records: which version of our Terms was accepted, by whom, when, and from which IP address and browser.
- Usage and device information: pages and features used, timings, errors, IP address, browser and device type, collected through cookies and similar tools (section 6).
- Support communications: emails, calls, feedback and support-session records.
- Company Data, as described in section 1.
3. Why we use it
To create and run accounts; sign people in and keep the Service secure; bill and collect payment and taxes; provide support; send service, billing, security and legal notices; understand and improve the Service, including with automated tools and artificial intelligence; prevent fraud and misuse; keep records the law requires; and enforce our Terms. We may also email administrators about new features; you can opt out of those emails at any time (service and billing notices still come).
4. Who we share it with
- Service providers (subprocessors) who help us run the Service, under contracts that require them to protect it: currently Stripe (payments), Supabase (database, sign-in, file storage), Cloudflare (hosting, network, email routing), Resend (email delivery) and PostHog (product analytics). The current list is at [getturnone.com/subprocessors].
- Within your company's account, as your administrators set it up.
- When the law requires it, or to protect the rights, property or safety of Turn One, our customers or others.
- In a sale or reorganization of our business, to the buyer or successor, who must honor this policy for the information transferred.
We do not sell personal information, and we do not share it for cross-context behavioral (targeted) advertising.
5. Aggregated and de-identified data
We create aggregated or de-identified information from Company Data and from how the Service is used, combined across multiple companies, so that it does not identify, and cannot reasonably be linked to, any person, household or customer company. We may use, share, license or sell that information for any lawful purpose. We keep it in de-identified form, do not try to re-identify it, and contractually forbid anyone we share it with from trying to re-identify it.
6. Cookies and analytics
We use cookies and similar tools that are needed to sign you in and keep the Service secure, and product analytics (PostHog) to see how features are used. We do not use advertising cookies. Blocking necessary cookies will stop sign-in from working.
7. How long we keep information
- Company Data: we keep it while the customer's account exists and afterward until the customer asks us to delete it, as our Terms describe. After a verified deletion request we delete it from live systems within 30 days and from backups within 90 days.
- Account, billing and contract records: for as long as the account exists and afterward as long as needed for tax, accounting, legal and dispute purposes (generally 7 years).
- Usage and security logs: for as long as useful for security and product improvement, generally no more than 2 years, unless needed for an investigation.
8. Security
We use reasonable administrative, technical and physical safeguards, including separation of each company's data, encrypted connections and storage, access controls, activity records and backups. No system is perfectly secure. If a security incident affects information we hold, we will notify affected customers and others as the law requires.
9. United States only
The Service is offered only to US businesses. We store information in the United States. Our network provider may route data in transit through other locations.
10. Your choices and requests
Users can update their own profile details in the app. To ask to see, correct, delete or get a copy of personal information we hold for our own purposes, email support@getturnone.com. We will verify the request and respond within 45 days. We will not treat you differently for making a request. Requests about Company Data go to the company that holds it (section 1). Some state privacy laws give residents specific rights depending on the size and type of business; we honor requests as those laws require.
11. Children
The Service is for businesses and is not directed to children. We do not knowingly collect information from children under 16.
12. Changes
We will post any change here with a new date. If a change materially affects how we use personal information, we will email customer administrators and show a notice in the app at least 30 days before it takes effect.
13. Contact
Ethos Agency LLC d/b/a Turn One Software · W3937 Old Farm Rd, Lake Geneva, WI 53147 · support@getturnone.com · 801-824-3880